Logo

Refund Policy

Home>Refund Policy

Refund Policy

Last updated: October 4, 2025

At GraphicsGround LLC, we want you to feel confident when ordering your design project. That’s why we offer a satisfaction guarantee — if you’re not happy, you’re protected.

1. Concept Validation

A concept is considered validated when the client provides explicit approval of the initial design direction, either by:

  • Email confirmation, or
  • Submitting a revision request that acknowledges the design direction is on track.

Note: Validation confirms we’re aligned on the style and approach, but revisions can still be requested within the project workflow.

2. Full Refund Guarantee

You can request a 100% refund at any time if you’re not satisfied with the work.

Before concept validation: You may request a refund at any point before approving the initial design concept, and it will be processed in full.

After concept validation: If you’ve approved the concept, you can still request a full refund within 7 calendar days if the direction or first revision doesn’t meet your expectations.

No questions asked — we want you to feel completely safe when working with us.

3. Partial Refunds (After 7 Days)

If more than 7 days have passed since concept validation and you’re still unhappy, you may qualify for a 40–60% refund, depending on how far the project has progressed.

Requests made between 7 and 14 days after concept validation may be eligible.

We’ll always review each case fairly and may also offer bonus revisions, additional concepts, or future credits to make things right.

4. Non-Refundable Situations

Refunds are not available if:

  • 14 days or more have passed since concept validation.
  • Final design files (logo, deck, presentation, flyer, or LinkedIn branding) have already been delivered, approved, or downloaded.
  • Five or more revision rounds have been completed.
  • The project is delayed due to no client response for 7+ days.

Exception: If there is a proven issue on our side (such as plagiarism or a major technical error), we will always take responsibility.

5. Before a Refund, We’ll Try to Fix It

Our goal is to ensure you love your design. Before processing a refund, we will always offer to:

  • Assign your project to a different designer.
  • Provide additional design concepts or bonus assets.
  • Give you direct support from a Project Manager.

Most clients find these steps help achieve exactly what they were looking for.

6. How Refunds Are Processed

  • Refunds are sent back to your original payment method.
  • Processing times vary depending on your bank or payment provider.
  • Every refund is logged in your project record for full transparency.

7. How to Request a Refund

Please email us at finder3nasu@gmail.com using the same email address you used to place your order. Include:

  • Your company or project name
  • A short explanation of the issue

We will respond quickly and work with you to resolve it.

Our Promise to You

You’ll never be stuck with a design you don’t love. Whether it takes a refund, extra concepts, or a different designer, GraphicsGround LLC will make sure your brand ends up with the right design solution.